Refund Policy
Plain English. If anything here is unclear, ask us on WhatsApp before you pay.
Booking deposits
- When you pay a deposit to book a musician, GigClef holds it — the musician is not paid until after your event date.
- Full refund if the musician declines your request, cancels, or does not show up. Report a no-show within 48 hours of the event and we refund within 3 business days to the card or account you paid with.
- If YOU cancel: more than 7 days before the event — full refund. Within 7 days — the musician may keep 50% of the deposit, because they held the date and may have turned down other work.
GigClef Pro subscriptions
- Monthly plans: if you subscribed in the last 48 hours and have not used a Pro benefit (applied to a gig, messaged an organizer, appeared featured), message us for a full refund.
- Annual plans: refundable within 7 days of payment on the same condition, less any months already used at the monthly rate.
- After the refund window, subscriptions run until the end of the paid period and simply don't renew if you cancel.
Boosts and featured placement
- Featured gigs, urgent boosts and featured-musician placement are delivered immediately, so they are non-refundable once live.
- If a boost fails to go live because of a fault on our side, we re-run it or refund it — your choice.
How to request a refund
- Message the team on WhatsApp with your payment reference (starts with gc_). We respond within 24 hours, Monday to Saturday.
- Refunds go back through Paystack to the original payment method. Bank processing in Nigeria typically takes 1–5 business days after we approve.