Refund Policy
Plain English. If anything here is unclear, ask us on WhatsApp before you pay.
Booking deposits
- A deposit records a booking request; it does not by itself confirm the musician's availability, reserve the date, or establish the final fee and cancellation terms.
- Before paying, agree the event details and cancellation terms with the musician. If a payment needs review, contact GigClef with the Paystack reference and the relevant conversation details.
- Refund handling is currently manual. GigClef will review the payment record and circumstances and tell you the available action and timing; payment-provider processing times may vary.
GigClef Pro subscriptions
- GigClef subscriptions are currently one-time purchases for the period shown at checkout; they do not automatically renew.
- To request a payment review, contact support with your reference and account email. Any approved refund is returned through the payment provider to the original method where supported.
- Access already purchased remains available until its recorded expiry unless a refund reverses that purchase.
Boosts and featured placement
- New paid promotion purchases are paused while GigClef adds measurable delivery and expiry controls.
- If you previously purchased a promotion and believe it was not delivered, contact support with the payment reference for a manual review.
How to request a refund
- Message the team on WhatsApp with your payment reference and the email used for payment. Do not post the reference publicly.
- We will acknowledge the request and explain what evidence or provider action is needed. Do not pay again while a successful charge is being reviewed.